RETURNS & EXCHANGES
We understand it can sometimes be hard to choose the right items while shopping online and we want to make sure you're completely happy with your purchasing experience with LUXOR Apparel. Our Returns Policy is all about making it easier for you to experiment and try something different, so we've made the process of returning anything that's 'not quite right' as easy as possible. You can choose to return or exchange your item or by returning it to us by mail.
We simply ask that:
- Items are in saleable condition
- Items are unworn or unused.
- The exchange or refund is sought within a reasonable period of time (30 days)
Returning items due to change of mind? We will only refund you the total product amount, not the shipping cost.
Thank you 😀
HOW TO RETURN BY MAIL
Please see these simple steps below.
- Contact our Customer Service team via email.
- Our Customer Service team will then give you return instructions including where to send your items.
- When we receive your items, they're inspected and then your exchange/refund is promptly processed.
- If there are any issues with your return (like they don't meet the criteria above), we'll be in touch.
We aim to have all mail returns processed within 7 days.
FAULTY OR DAMAGED ITEMS
If your item is faulty, damaged, or incorrect (not what you ordered), please contact our Customer Service team via the 'Contact Us' on our website so we can make this right as quickly as possible!
WATCH & SUNGLASSES WARRANTY
LUXOR (LXR) warranty covers manufacturer’s defects after the original purchase date, this warranty will cover you if your product has a manufacturers fault only.
Eyewear - 6 Month warranty after purchase date.
Watch - 12 Month warranty after purchase date.
The warranty does not cover you for normal wear and tear, water damage, glass breakage, scratches or thefts.
If you have an issue with your items please contact us via email email@example.com and please enter your order number as the email subject.