We understand it can sometimes be hard to choose the right items while shopping online and we want to make sure you're completely happy with your purchasing experience with LUXOR Apparel. Our Returns Policy is all about making it easier for you to experiment and try something different, so we've made the process of returning anything that's 'not quite right' as easy as possible. You can choose to return or exchange your item or by returning it to us by mail.
We simply ask that:
- Items are in saleable condition
- Items are unworn or unused.
- The exchange or refund is sought within a reasonable period of time ( 30 days )
Essentially – we still need to be able to sell it to a good home where it will be loved. So we suggest you try on any items you might not be sure about with their tags etc still attached.
Once postage has been paid & your item has been shipped from our facilities we are not able to issue a refund for change of mind.
RETURNS BY MAIL
Please see these simple steps below.
- Contact our Customer Service team via email.
- Our Customer Service team will then give you return instructions including where to send your items.
- When we receive your items, they're inspected and then your exchange/refund is promptly processed.
- If there are any issues with your return (like they don't meet the criteria above), we'll be in touch.
We aim to have all mail returns processed within 7 days.
FAULTY OR DAMAGED ITEMS
If your item is faulty, damaged, or incorrect (not what you ordered), please contact our Customer Service team via the 'Contact Us' on our website so we can make this right as quickly as possible!
LUXOR (LXR) watches warranty covers manufacturer’s defects for 6 months after the original purchase date. This warranty will cover you for faulty parts or mechanics, if this happens and it is our fault, we will replace your watch free of charge.
The warranty does not cover you for normal wear and tear, water damage, glass breakage, scratches, batteries or thefts.
If you have an issue with your watch please contact us via email firstname.lastname@example.org and please enter your order number as the email subject.